|"Extremely motivational, inspirational and powerful. Melkart will rock your business."
Former General Manager
Raffles, Le Royal Monceau
"Inspiring Leadership is a Must Attend workshop to create a talent based organization and promote organizational greatness. Melkart will surpass all your expectations."
Abdul Aziz Al Emadi
CEO – AMLAK Hospitality
"I would like to express my impression and appreciation for the session which changed and messed up my mind or let’s say: bowed my mind up. I never believed in those HR courses, but you have changed me from A-Z."
Former Assistant Reservation Manager
Mövenpick Hotel Sana'a
“Melkart is a gifted presenter and surely entertain when he deliver his speech. A well thought presentation with plenty of entertaining moments”
Dr Abdulhameed Alhosani
Head of Corporate Excellence
“Thank you for an amazing day at the Porsche Business Excellence Dealer Academy – Ludwigsburg, Germany 26th February 2017. Your workshop was energetic, informative, factual and relevant. If I don’t learn another thing this week I can go back to my business completely satisfied with a cache of material to use that will positively impact my dealerships.”
Porsche Centre Hobart
Managing Director & CEO
Performance Automobiles Group
“Sincere, dedicated and flexible, Melkart has the warmest service and sharpest communication. Nothing is left out of Melkart’s attention when it comes to delivery. Every stage gets immense energy when Melkart steps up. At the Heart of Sheikh Zayed workshop teaches us that leadership is simple yet can overcome the world’s complexities if we only believe, do and share. This workshop surely ignites the warm hearted principles that many leaders lack in order t push the world forward.”
Learning & Development Manager, Emiratisation
Emaar Hospitality Group
“An excellent presentation full of unexpected twists, where Melkart creates an immediate link/connection with the audience. I was inspired and motivated to look into my psyche, to improve what needs to be improved and become the best leader I would like to be.”
Regional Director of Sales & Marketing – Middle East & Africa
“The Team bonding journey with MRT was fantastic with very fond memories. The team has been excited with a new sense of hope and energy. Thank you for bringing out the best in them and I am certain we will keep this light shining.”
Complex Director of HR
The Westin and Le Meridien Bahrain City Center
“We approached Melkart 8 months ago because we wanted to invest in strengthening our leadership team... Due to some external changes and the a number of changes in the senior leadership of the hotel, our team had become disparate, fragmented and lacked a common bond. A new approach was needed and I can seriously say that after working with Melkart, our team is much more united, cohesive and also operates with a much higher level of trust. The journey was an energizing and professionally stimulating experience that has had a lasting impact on all of us. Melkart has an innate quality to connect with any personality in a way that is genuine, comfortable and engaging. He has a huge energy that is very infectious and can really stimulate a team to want to do better, and that coupled with a great insight into team behavior ensures any work you do with Melkart leaves a lasting legacy with the team. It is a great pleasure to work with MRT and I consider it to be a journey we are both committed to, as we will continue to work together in the future to combine our energies to evolve and develop the management team to be the best they possibly can be.
Complex General Manager
The Westin Bahrain City Centre & Le Meridien
Bahrain City Centre
“I would absolutely recommend to any GM who is looking to rejuvenate their team to invest in the Jolt of engagement sessions. Melkart is utterly engaging and has the ability to create simple paradigm shifts for associates at all levels to really focus their thoughts on what their purpose is rather than their job role. Energetic, passionate with the ability to dig deep into the teams aspirations and dreams and how they can really make a difference to the guest journey. The sessions with the managers were equally as rewarding, providing the leaders 10 simple processes to become inspiring leaders and ensure we achieve the best results. I could see an immediate impact, which could be clearly visualized, within our guest service matrix.
Fabulous, fabulous, fabulous!”
Sheraton Grand Hotel, Dubai
“Melkart's Jolt of Engagement session has totally transformed the way my team operates, thinks, breaths hospitality. These 4 days, not only provided on the spot training and the passion to live the philosophy of our brand, but also left us with very structured and effective action plans to continue the work long after Melkart left. He did his homework, learnt the core of our Brand's DNA and personalized his session to cater exactly to what was required to uplift the resort's service and mindset. I cannot thank Melkart enough for what he delivered to the team in these four days, totally catapulting us to the top of our game and inspiring us to always leave with a story to tell.”
Former General Manager, W Maldives
Area Director Of Operations - Singapore, Malaysia & Maldives at Marriott International
"Hurricane Melkart made landfall at our General Managers' Conference and rocked us all with his encouraging energy and contagious, positive focus. His meaningful workshop filled with witty anecdotes and gale-force enthusiasm made a tremendous impact on our team."
Former COO Mövenpick Hotels & Resorts
Middle East & South Asia
"We are still into such much of your energy here, this is unreal, we are all talking about you all the time and referring to these fabulous 3 days we had last week !It was such an amazing journey Melkart and you are such an inspiration. There are few people you meet in your life that have the impact you have on people’s life."
Former Hotel Manager
Rosewood Abu Dhabi
"Many moons ago, Melkart inspired me to enjoy and value training and learning sessions. Since then, he has been a professional and personal mentor to me. His passion, commitment and energy are truly contagious but mostly they stick with you, with your team and one wonder why we would not get those doses of adrenaline more often and make it a daily coffee. Can not and would not live without Melkart inspirational sessions and throughout the most recently “the Journey”, my team has been re-energized, re focus and reminded of what our roles as leader are. Lots of corridors conversations are going on at the moment, and they are full of passion, life and greatness!”
Thank you Melkart!
Resort Manager, Executive Office
Four Seasons Resort Punta Mita
“I just would like in few words to thank you for all the time and effort you spent with us in Luanda during the past five days. I am sure that your presence injected huge motivation and positive energy in our staff (senior and junior), and it will surely be the start of a new team bonding era in our office in Angola. Notwithstanding that we met for the first time, you were looked at as one of us.”
Director of Operations
Dar Al-Handasah (Shair & Partners)
"A young team of hoteliers recently came together to launch Zaya Retreats. MRT was bestowed the challenge to co-create and craft our culture. Melkart Rouhana delivered on his commitments creating something very magical exceeding all expectations. Very seldom does one have the opportunity to work with someone so enthusiastic and passionate as Melkart. His energy drive and commitment is second to none… With Melkart’s support we have laid the foundation for what promises to be a new purpose in our lives… a clear vision to own an unattainable space in Hospitality…We can’t wait to welcome Melkart back to launch this amazing culture, bestow life in our boutique retreat and transform our hosts.”
Former Chief Executive Officer Hospitality
SKAI Holdings/Viceroy Dubai
“First of all allow me to sincerely thank you for organizing such an inspiring training, I personally found it very beneficial, I felt that the training was intensive, it has left me with a sense of accomplishment, and willingness for a radical change.”
Director of Marketing & Communication
“Amazing, inspiring, wow! Two days full of energy. Everyone was so positive after our workshop and people are still asking for a follow up workshop. 5 star customer experience through and through.”
Asja D' Angelico
Former Customer Commitment & After Sales Marketing Specialist
Porsche Middle East & Africa FZE
"It is incredible how much time we waste on stuff that don't make a difference when all we need is to do things, small things that to us mean very little but that really dazzle our customers. The experience of meeting Melkart Rouhana, listening to his motivational speech on how to motivate personnel and how to create an incredible experience for our customers is something that immediately got me working on things we have to change and try in our own market. "
Vice President Sales and Operations
Porsche Center Santo Domingo
"The Workshop was very inspirational, energizing, bringing lots of ideas, with both substantial and in-depth knowledge together with case studies, learning from experience and being fully practice-oriented.Well-balanced composition of participants, which contributed to interesting and focused discussions and exchanges"
Ashraf Abu Arrah
General Manager - Gulf Inject
Gulf Pharmaceutical Industries - Julphar
“Melkart, a skillful motivational speaker with a serious dose of energy, has an uncanny ability to connect with people of all walks of life, resulting in immediate results that impact the business and people alike positively.”
Bernard N. Viola
Chief Executive Officer at The Samrya Hospitality Group W.L.L.
“Melkart Rouhana was invited as a speaker to our 2015 Ritz-Carlton Middle East & European General Manager Meetings. I must say that his speech was one of the most inspiring and insightful ones I heard in a long time. He is a brilliant speaker; our GMs were completely engaged and motivated by him.”
Global Officer, Worldwide Operations
The Ritz-Carlton | Bulgari Hotels & Resorts
We partnered with Melkart to engage our Resort team; we were thrilled with the outcome and the way he articulately married the core principles of Four Seasons Hotels & Resorts and his Jolt of Engagement program. The delivery was commendable and the team surely walked away with a pep in their step. Melkart has a very unique talent to inspire and to take ownership of their actions, which have an eventual impact to the guest experience."
I Resort Manager
I Four Seasons Resort Dubai at Jumeirah Beach
“The presentation was simply GREAT…Dynamic, enthusiastic, lively, convincing and very interesting…”
Cluster Director of Sales & Marketing at Sofitel Luxury Hotels & Resorts
“What an empowering and energizing presence you have brought to the team and team bonding event! Even though I am new to the team, I feel you have drawn the very best out of everyone of us. Truly living up to your reputation and the wonderful feedback I have heard from your previous events.”
Vice President Distribution & Systems
AccorHotels Asia Pacific
“Profound, Excellence and motivational presentation ….”
Director of Sales & Marketing
Kempinski Hotel Huizhou, China
“There is a saying that we are never too old to learn! Well believe me it’s really true and self-improvement is all around us if we want to reach out and embrace it. I can honestly say that the few occasions I have participated in the sessions with Melkart have been both inspiring and a wakeup call. Melkart’s delivery skill and passion are enviable and fill the room with a positive energy and you can literally see people thinking wow, learn something about myself and how much more I could contribute to my profession and help others, I can say now that this journey, started for me by Melkart, has just begun and I will be forever grateful.”
Former Executive Chef
Ritz Carlton Hotel, Riyadh.
“Melkart, the Godfather of ULTIMATE motivation. One Team, One Voice, One Mindset. There is no better way to energize and spread positivity in any environment. What he have experienced on top of the world over the course of 3 days with Melkart, was a truly mind blowing experience that will last a lifetime. In the spirit of “Marvelous Melkart”, the team was elevated to new heights well above the clouds. Aligning a team in such an enthusiastic, inspiring and powerful way is the true magic of Melkart’s “Jolt of Engagement”. This meaningful journey with utmost fun, emotions and engagement will impact our team to drive to new heights. What a kick off to 2019!”
Dagmar Symes | Former General Manager
Anantara Al Jabal Al Akhdar Resort
"Melkart was invited to present at our 2013 Global Sales & Marketing Conference & our 2016 Business Development Conference. His presentation content and delivery was exceptional. His passion, engagement with the delegates and professionalism was inspirational. The feedback from all my colleagues has been nothing but positive. My expectations of Melkart were more than exceeded and I would not hesitate to bring him back to address other Kempinski meetings."
Former Vice President Sales
Kempinski Hotels SA
"Melkart, thank you so much for taking the time out to energize the entire team! “You enabled us to refocus and to remember that we are unstoppable when we are a united team with a compelling vision."
Edward N. Duncombe II
Cluster Director of HR
Kempinski, The Pearl – Doha & Kempinski Residences & Suites, Doha
"The Guest Engagement Journey had a motivational impact on our associates mindset to believe anything is possible. The emotional connections that Melkart & MRT Consultants left with us is limitless! Melkart ‘the words that work’."
Anantara Dubai The Palm Resort & Spa
“It has been many years that I have not attended a magnificent session as Melkart have done for us. The Jolt of Engagement Journey was by far the best motivation for all of us, moments of inspiration and an experience that we will certainly repeat once again. Melkart was able to consolidate our Team commitment in just one day and made us feel as a family all together. He is definitely the human capital investment that we have done since the opening of the hotel"
“An inspiring and FUN session full of wisdom."
Fouad Al Wahedi
VP - Strategy & Corporate Development
“I have never met a speaker who is so emotionally committed to his subject as Melkart! There is no time or place for boredom as his presentation style is so energetic and involving. Leadership has never been so clearly defined or explained with such enthusiasm. It is a must for anyone trying to define their company culture, mission, vision and value statement - it might also just change your life!”
President & Managing Director
Porsche Latin America, Inc.
“A magical journey with Melkart, crafting a unique purpose, boosting the culture through fun-filled, emotional, uplifting and ingenious learning experience which will enable us to open our doors to the world and redefine the hospitality experience, in a world craving for change”
Gerrit Graef, Multi-Property General Manager
Le Royal Méridien, Doha
Palais Vendôme, A Luxury Collection Hotel
“You can never expect what’s coming your way when attending a key note with Melkart! He’s a hurricane that will turn your world upside down & give you a story to tell for years to come. No matter what your organization’s pain is, I think he will have the cure. Every event “enabled” by Melkart is Epic and Inspirational.”
Director of Human Resources
W Doha Hotel & Residences
“Thanks to your immense professionalism and knowledge, we at Al Dara / Henry Ford hospital
and medical center in Riyadh are proud of our achievement in setting a life time culture which will take us through success for the years to come. We can't wait for the coming phases and with you we have build our base for delivering unparalleled patient experience through service excellence. Your energy and excitement inspired everyone of us and I can only congratulate you and MRT for an exceptional company to join and work with.”
Aldara Hospital and Medical Center/Henry Ford Hospital
“His inspiring and uncompromising coaching style has genially re-aligned my team’s focus where the impossible becomes possible, difficult becomes easy, and individuals become a team. His innovative and comprehensive leadership development program has enabled our ladies and gentlemen to see the problem as an opportunity to engage, elevate and achieve the highest customer satisfaction we all aim for. Melkart continues to reinvent himself and has never settled for the second place. To achieve excellence you need the right coach with the coaching strategy. Melkart, you made a difference.”
Regional Vice President & Managing Director
Rosewood Hotels & Resorts
"If you haven't experienced first-hand what a ride it is working with Melkart, I would highly recommend doing so. Melkart's energy, enthusiasm and optimism are all truly infectious but perhaps more importantly his delivery is done so with substance.”
Jumeirah Beach Hotel and Wild Wadi Waterpark
“Thank you Melkart for everything you have done to my team, I should call you the ‘’magician.’’
Former General Manager
Anantara Hotel & Spa, Dubai
“Wow, What can I say, Melkart your jolt of engagement was more like a lightning bolt of awakening. What a great way to help all the ladies and gentlemen at the Ritz-Carlton, Vienna be set up for success for the upcoming year. Three days of your energy, enthusiasm and wisdom was exactly what we needed to strengthen the bond between us and give us the tools for all of us to achieve our goals. A big THANK YOU!”
Former General Manager
The Ritz-Carlton Bahrain
“The journey with MRT enabled my team to change their mind-set by ensuring they not only focus on the function of their job but most importantly, the purpose of it. The journey DEFINITELY enabled the team to understand that it is not enough to just deliver the expected, our guests (customers) buy with emotions and it is not just about the product, we need to ‘UP’ our game and excite our guests by becoming Service Uplifters. Uplifting Service journey by MRT is highly recommended for all dealerships that are eager to equip their front liners with a winning mind-set and skill set to craft for the guest a unique, one size fits one journey that will set you apart from the competition. Definitely a learning journey that is worth every penny...”
Porsche Centre Singapore
“Inviting Melkart Rouhana in assisting the executive team to put our new year strategic plan was the best decision we have made! His creativity in delivering just the right message/direction in a simple way, his contagious positive energy that shakes your senses and his innovative to involve every member in team building is incredible. With Melkart, Impossible is nothing and nothing is impossible!”
The Nile Ritz-Carlton, Cairo
“I am sure you know the feeling that you are unsure about an investment and the ROI you get after completion”. This was exactly my situation when reflecting on bringing Melkart to our part of the world. You also know how good it feels to then see you have ascertained and done exactly the right thing!
It was impressive to see the passion and connection between Melkart and the team during our journey together. Few times have I received more positive feedback from all sides and team members then after the two days of engagement with Melkart. Thank you for an outstanding performance and I look forward to continue our journey in the future.”
Jordi E. Tarrida
Jumeirah Port Soller Hotel & Spa
“It is incredible how much positive energy Melkart can inject into your team in just one hour. The session was just what we needed after our long renovation closure. The team is on fire to serve our first guests”.
Former General Manager
Al Bustan Palace, a Ritz-Carlton Hotel
Multi Property General Manager
The Abu Dhabi Edition, Marriott Hotel & MEA Downtown Abu Dhabi
“Words of thanks only would not express the team's feeling about the session today; the energy that you brought to the room during the presentation exceeded ALL expectations. The value and the difference you made will definitely lead the team into the right direction.The TeamBonding event on December 4 enhanced the team’s self-esteem and made all members believe that no matter what conflicts we have, we still can overcome it. It is indeed a great workshop and the ROI will be realized before we even pay the bill.”
Former Director Human Resources
Sharq village & Spa, Doha
“In one word your session was EXTRAORDINARY! Thanks for ‘rocking’ the team and injecting us a big dose of positivism. Your session has inspired us all and we are ready for greatness…”
Laura Perez Diaz
Former Director of Communications – Middle East and South Asia
Mövenpick Hotels & Resorts
"Our Colleague Branding day was an absolute success from start to finish. We had been planning this “all colleague event” for some time and Melkart was always available to assist in planning the day and answer our questions. His charm, energy and enthusiasm was felt all around the hotel. All colleagues were very excited to be part of the different activities which were highly interactive but also educational. The activities combined a balanced variety of tailor made games that were designed especially for us. At the end of our event, Melkart delivered a key note and had all colleagues completely mesmerized with his high energy and contagious enthusiasm. Even after a long day of training, everyone was eager to listen and learn about engagement, emotions or team work; even playing his own guitar and composing a song for us!."
Learning & Development Manager
"We had the pleasure to welcome Melkart as a Keynote Speaker at our annual management conference. For us, Melkart was the ultimate change agent: With his energetic style, he captivated his audience and convinced us that with the right mindset and the courage to think out of the box, you can "cross the line" and become more successful."
Chief of Staff
“Melkart took our Team to an exhilarating 3-days journey. Powerful, inspirational, insightful, and incredibly entertaining, Melkart made an immediate strong connection with all our leaders and associates, and gave us a very practical step by step roadmap to our future success. I am really happy that we chose Melkart to energize our Team, and would recommend him to any organization who wants to turbo charge their company culture. Simply transformational.”
Former Managing Director
Rosewood Abu Dhabi
“Melkart is relevant, engaging and exploding with energy, he will rock your team and bound it together: in unity there is strength! A great investment in people, they will love every second of it.”
“WOW, WOW, WOW… it’s the first word that comes to my mind when I think of the journey you did for us! We can’t wait to use those tools and create magic for our colleagues and guests alike.”
Executive Assistant Manager of Food & Beverage
The Ritz-Carlton Shanghai, Pudong
"Melkart, having been led on a tour of your amazing session "Inspiring Leaders", I must say that I am thoroughly impressed with your energy and passion. I don't believe I have ever attended a more efficient, effective, and fast learning program that inspires to greatness.
Muhammad Al Hamoud
Cluster Reservations Manager
The Ritz-Carlton, Doha
Sharq Village & Spa
“Melkart, you came in and as usual you were able to inspire, refresh and reset the minds and souls of everyone! Focused on emotional engagement, few days after your visit, the hotel feels completely different - feels like pre-opening time again! Thanks a lot and get ready for your next visit in 2020!”
Four Seasons Hotel Dubai DIFC
“Energy, Motivation, Passion … you reflect it all from the moment you walked into the room. It was an amazing experience for the audience not only to learn but also to feel that Emotional Engagement and Intelligence is all about the Mindset! Thank you so much for an inspiring two days!”
Lothar E. Quarz
Former General Manager
The Ritz-Carlton, Dubai International Financial Centre
“Melkart…An excellent, high energy, inspiring and motivational speaker and presenter. He immediately creates a momentum and connection to the audience. Lots of real examples for the topics to make true sense. As Learning Professional, I was blown away and will definitely suggest more Training from Melkart.”
Multi Hotels Director of Learning
The Ritz-Carlton, Doha
"Words cannot describe the positive wipe that has been buzzing in the house today – simply amazing... your session took us all beyond our imagination."
Former Director of Human Resources
Rosewood Abu Dhabi
"It was great working with MRT consultants, first during Mercedes-Benz Cars Middle East Strategy Meeting in Dubai then again in Geneva for the owners meeting. The team provided us with great ideas regarding the change of mindset …to better define and refine. We are very impressed with the quality of deliverables. Melkart Rouhana is exceptional at talking at a tactical/strategic level with business teams up to the top level management."
Marc De Haes
President & CELO
Mercedes-Benz Cars Middle East FZE
“I have known Melkart for many years, first as a colleague with Ritz-Carlton and Emaar Hospitality then as a motivational speaker for Patina Hotels and Resorts and most recently for our international General Manager’s Meeting with the Jumeirah Group. The feedback has always been enthusiastic and listening to him has been very rewarding for all participants to the extent that many of our General Managers are planning to invite Melkart for their own strategic meetings at hotel level. Melkart has gone from strength to strength and I can highly recommend to any interested parties”
Former Group Chief Operating Officer
Chief Operating Officer
Accor Europe Luxury Brands
“Melkart is a bubble of energy and a phenomenal individual. It was an honor having him host the “Vital Few” Workshop at The Ritz-Carlton, Bahrain Hotel & Spa. All our Ladies & Gentlemen were inspired by his positivity, wisdom and interactive presentations. Everybody attending the workshop complimented Melkart’s ability of capturing their attention for the entire 10 hours! We have already witnessed a positive improvement in the performance of our employees. I would highly recommend Melkart to any organization which is looking at improving their service and culture. Melkart’s experience, charisma and natural talents makes him the perfect person to work with you and results are guaranteed. Your employees will also have fun along the way. Melkart, thanks for being who you are and for making a substantial difference.”
Hotel Maria Cristina
A Luxury Collection Hotel
“Melkart and his team of talented colleagues will literally jolt your life. The bottomless energy, infectious passion and amazing story telling inspired our audience to launch our new culture during a period of transition. The tailormade 3-day program touched all our colleagues and was instrumental in kickstarting a new chapter for the hotel, and I could not have done it without Melkart’s input. A big thank you to him for his wisdom and insights as we embarked on this new journey.”
The Regent Singapore
“Your style of training Melkart is powerful, inspirational, and educational. It just makes sense”
Corporate Director, Asset Management, Western Europe at Katara Hospitality
“Melkart is not only a great orator and motivator but a man with an intense passion for people and unlocking their talents! His passion and energy are catalysts for behavioral changes and self-awareness!
Melkart immerse himself and identify himself to the needs of the organization, it is not an assignment but a fulfillment that one would hardly come across in our industry.”
Former CEO, Al Rayyan Hospitality & Souq Waqif Boutique Hotels
Former CEO Coco Collection Resorts – Hotels – Spas
“Dearest Melkart, what a tremendous impact you had on myself and our group. I feel as though we have months if not years to unpack. We all very much appreciated your enthusiasm and expertise.”
Gaudin Porsche of Las Vegas
General Sales Manager
“It was an absolute pleasure to meet you and I just wanted to say thank you so much for the training which was truly inspiring and enjoyable. I know everyone is feeling very positive and will definitely ensure we continue to build on this.”
Head of Household
Adria Boutique Hotel, London
“Melkart has made quite the impact on our company having been engaged to facilitate and support in the creation of a new Culture for Al Khozama Hospitality. While the content came from the inside his experience and passion have molded and delivered a vibrant yet simple Culture so important but also so easily understood across a very diverse community. At the beginning there were skeptics but he demonstrated to all by becoming one of us and now has expanded his role to create hiring and assessment programs in the Culture voice .Our vision not only to become the leading Hospitality Company in Arabia but also the employer of choice has traction . Melkart’s dedication and passion for what he does is evident but the way he tailors the programs to the needs of the respective Company truly unique.
It has been a great pleasure to meet and get to know him and his value add to an organization with aspirations, very evident. Al Khozama Hospitality is very appreciative of all that he has brought to make us stronger as an entity.”
Former Corporate Director of Hospitality
Al Khozama Management Company, Hospitality Division
“I must thank you for bringing our GMs Conference live. The inspiration and positive spin you gave the meeting created an atmosphere of "anything is possible if we put our mind to it". Your section on "what words we need for success" was very powerful.”
Raffles Hotels & Resorts
“Really great experiencing your more than electrifying presentation Melkart. There used to be a French Singer by the Name of Gilbert Becaud known as Mr.100,000 Volts for his energetic performances…which in comparison to your Energy fades away into a Cosmic Super Nova… as your Energy is of Galactic Proportions ,Your timing of your points and your gauging of your Audience is outstanding. I am delighted that I could experience Melkart Rouhana”
H. Peter Drescher
VP Food & Beverage ME & Asia
Moevenpick Hotels & Resorts
“The Jolt of Engagement is VITAL for every hotel looking to create relationships for life, promote the culture and transform the business. Unlike any learning journey you have seen. Melkart will rock your world of service excellence.”
The Ritz-Carlton, Singapore
“Melkart recently conducted a webinar for our leadership team here at W Dubai – The Palm. What an experience! Melkart’s energy, passion, and connection with the audience was beyond impressive. His unique character kept us both inspired and engaged. His message of how we can “Move Beyond the Line” together and how to take our teams on the same journey was profound. He left us energized and excited to make things happen. He even gave us all homework! With his experience in luxury hospitality, he was the perfect choice.”
W The Palm, Dubai
“Thank you very much to your excellent training – both the content and standards of delivery were wonderful and I personally enjoyed it... A great interactive learning experience.”
General Manager, Raffles Hotel Singapore
Regional Vice President, Operations, Asia Pacific,
Raffles Hotels & Resorts
"Thank you for a great training and team building workshop and for the energy you brought to the room... I will definitely recommend you to any person I know, we really got inspired."
Former Director of Sales & Marketing at Al Bustan Palace, A Ritz Carlton Hotel
General Manager at Avani Muscat
"Melkart Rouhana's service culture training is both innovative and inspirational. With his dynamic and full of energy approach, there was never a dull moment. As a result of his interactive exercises, he enabled us to conceptualize a work culture that is only befitting of impeccable, award winning service. He has helped our team envision the business from a fresh perspective and has left us with hearts full of promise."
Raiah O. Idris
Director of HR & Administration
SASH Luxury SPA
“The most interesting, productive and enjoyable 3-day Service Excellence and Leadership workshop that I've ever been to. Thanks for the inspiring talk and the wonderful training session”
Kempisnki Marsa Malaz, Qatar
“Be ready for this ride, Melkart will change all you think you know about a customer-oriented business!”
Alemautos Porsche Center Panama SA
“I was very pleased and impressed by the way Melkart adapted the program and his moderation style to the objectives of the seminar and the audience. The range of techniques, tools, theories and practices used made the two-and a half-day seminar very productive, interactive and effective.
Due to his enthusiasm, open mindedness, high level of energy and professionalism he managed to get the best out of all participants, even from those considered “skeptical”. It was a true pleasure working with MRT consultants, and Melkart in particular. I would recommend him and his services anytime to those with HR challenges.”
Rick Harvey LAM
Former Senior Vice-President Global Marketing Luxury & Upscale Brands – Accor Group
1. “I have been so long with the company but I tell you, you MAKE A DIFFERENCE! I love your passion and the presentation. All the participants were focused on what we need to become successful. THANK YOU”
2. “This was my second seminar with you and I’m looking forward for more to follow. What makes your seminars different to others is your professionalism, passion, balance between theoretic information and the link to the practical work environment. Off course your passion and way of presenting the message is Unique… Wherever my way will go, you are on the calendar.”
Former Cluster Director of Finance
The Ritz-Carlton, Dubai
“My sincere thanks for a rejuvenating and inspirational morning session during our recent GM's conference. For us, ever task-driven and results oriented executives, it is truly crucial to shift paradigms at times and put a different spin on one's mindset by applying a powerful outlook that positively influences all surroundings. It was an excellent morning that provoked self-evaluation, awareness and "re-calibration" of personal thinking processes.”
Managing Director at Siam Kempinski Hotel Bangkok
Raffles Hotel Le Royal, Kingdom of Cambodia
“MRT Consulting and Melkart Rouhana appeared on my radar when I was searching for a training professional who could deliver an engaging and relevant workshop for the senior executive team within Katara Hospitality. He came highly recommended with great reviews from colleagues who had learned about his magic earlier than I. From the very first meeting I knew that our collaboration together was going to be a success – his energy, charisma and drive were exactly the right combination of what we were looking for. I had every faith that he would produce and deliver an outstanding, fully engaging, effective workshop – he did that and more! Working with Melkart over a couple of months on this project I have found him to be inspiring, motivating and an exciting person to be around – his energy and commitment to training is infectious. To say I thoroughly enjoyed the workshop is an understatement – being able to observe Melkart in action was definitely a learning experience that I will value. Now the training event is over I don’t see it as the end of our partnership together – simply the beginning of many more exciting adventures ahead! Thank you Melkart for a truly beneficial event that touched everyone on many levels.”
Manager - Learning & Development SE Asia & Korea
“On behalf of all our team, I would like to thank you for such a great leadership training. The group activities were very exciting; the way you delivered your presentation was really outstanding.”
Dr. Rubina Rafiq Ejaz,
Technical Training Manager
Gulf Pharmaceutical Industries (Julphar)
“The Service Excellence training was fantastic and a great boost to our journey of improving our patients’ experience. We look forward to adopting all the skills and techniques learnt.
This training is a must for all Healthcare Professionals. In three words- inspirational, professional and transformative!”
Dr Sara Alom
Assistant Hospital Director
Al Noor Hospitals Group
"In the many years in the Industry, having managed in Europe, Middle East and now the Indian Ocean, Melkart is truly the most Dynamic, Positive, Engaging, Original and Inspiring Learning and Development Specialist I have had the pleasure to meet and work with. Considering the challenge of delivering a program to over 300 associates, speaking 21 languages, he transcends all this and delivers the hotels vision in the most engaging and inspiring way."
Former General Manager, Coco Palm Boduhithi, Maldives
“On behalf of all the participants / colleagues, I would like to sincerely thank you for amazing 2 days, training was fantastic and a great boost to our journey of improving our guest experience and leadership skills. Melkart is an exceptional consultant who is inspirational to others – he is really a rock star!”
"Every time I listen to Melkart, I learn something new, I leave the room inspired & I know exactly what I should do... Melkart has the ability & the power to change your mind set to see things from a different perspective & eventually approach your career & personal life with new goals and make sure that you will achieve them!"
Area Director of Sales & Marketing
Kempinski Hotel Ishtar Dead Sea &
Kempinski Hotel Aqaba, Jordan
“Thank you for organizing and conducting such an intense, rewarding and highly effective ‘Guest Fascination Mapping” workshop. Let me put this way…. I’ll cherish this workshop for the rest of my life…”
Dr. Tarek Hassib
The Avenue, A Murwab Hotel, Doha, Qatar
“Your energy certainly invigorated everyone and allowed us to reflect on how we are behaving and running our hotels on a daily basis – to understand how to overcome an enormous uphill task- break it down, do it step by step, set milestones and so forth are key reminders for every of our GM’s as to how to take this back and apply and share that with his respective team accordingly.”
Thomas B. Meier
Vice President, Operations
Kempinski Hotels S.A., Switzerland
"Melkart was able to really connect with our team. His expertise and presentation skills made a great impact on the attendees’ motivation. We will certainly work with Melkart for our next Revenue & Web Conference in 2014."
Corporate Revenue Manager
Kempinski Hotels S.A., Switzerland
“I have worked with many consultants but Melkart is magnificent. He is clearly exceptional! He is not only wonderful; he is an exceptional consultant who is inspirational to others. Maybe there are not to many people under the sun who are able to conduct such a sessions, such as distribution of knowledge. In this respect he is matchless. No words can express my profound gratitude to him. His messages are a grand feast to me and many more like me I guess. My joy and learning experience in both sessions knows no bounds I wanted to let him know that I absolutely LOVE the information flowing from his spirit into my heart, souls and minds I love his work!”
Director of Spa and Recreation
The Ritz-Carlton, Doha
“Our Middle East Commercial Conference in Jordan benefitted from Melkart’s Leadership session ‘One Team, One Voice, One Mind-Set’; an engaging and inspirational take on thinking big and aspiring for excellence. Melkart’s energy and stirring message has inspired us to become better leaders and has brought our team closer. In brief, Melkart gave us a master-class in leadership, presenting his ideas and philosophy combining serious business with fun. We will no doubt rely on Melkart in the future for out of the box, energetic and encouraging presentations”.
Toufic Tamim, Former Vice President Sales and Marketing – Middle East & South Asia
Mövenpick Hotels & Resorts
“It was a memorable two days with you and the team. Truly inspiring! I had played many games for fun. But the games that I had played during the MRT leadership training course were both entertaining and enlightening. Those were the life lessons, Truly Inspiring to do more! Thanks Melkart"
Projects & Validation Manager
Gulf Pharmaceutical Industries - Julphar
"Melkart will transform your people, teams and organization… He will surprise you, amaze you and unleash your superstars."
Former General Manager at Habtoor Palace, LXR Hotels & Resorts by Hilton
“I am with Mandarin Oriental since 20+ years and have experience various facilitators over the years.
Melkart was truly the first facilitator who managed to capture the essence of what I was looking.
The outcome of our workshop was astonishing; Melkart managed the group with finesse and great energy.
Melkart is already on my Speed Dial. The search for our facilitator is over.”
Mandarin Oriental Jumeira Dubai
“You want to invest in your people? MRT is the answer. I cannot describe the intensity that one man can create in front of people. Melkart is inspirational; his examples reflect our daily work and his messages are powerful. He left a mark in all of us!”
Hotel Manager, Aloft Dubai Creek
Complex Director of S&M
The Westin Bahrain City Centre
Le Meridien Bahrain City Center